The Octopus Tech SolutionsWhy You Should Outsource Research Processes Outsourcing?Research process outsourcing (RPO) is a strategic business decision that is gaining momentum around the world. It enables companies to…3 min read·Aug 19, 2021----
The Octopus Tech SolutionsCommon Misinterpretations About Call Center OutsourcingHave you ever heard about Customer Support Outsourcing? At first, the concept sounds the opposite of what superb customer service in…4 min read·Aug 12, 2021----
The Octopus Tech SolutionsHow App Ratings Can Improve Mobile App ReviewsIn recent years, it has become a common practice for smartphone manufacturers and mobile application developers to submit their…3 min read·Jul 23, 2021----
The Octopus Tech SolutionsA Thorough Analysis on Customer Success vs Customer ExperienceCustomer Success and Customer Experience both have different points of view and take a small business to great heights and become a great…2 min read·Jun 5, 2021----
The Octopus Tech SolutionsOctopus Tech Solutions Named among Clutch’s Top Call Center CompaniesOctopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their…2 min read·Mar 26, 2021----
The Octopus Tech SolutionsAn Essential Guide to Vertical and Horizontal OutsourcingIn an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call…4 min read·Mar 16, 2021----
The Octopus Tech SolutionsEnhance Your Business Operations with SMS and Email Customer Support ServicesSMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal…3 min read·Mar 9, 2021----
The Octopus Tech SolutionsCustomer Support Through Whatsapp — How It Works?Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail of reliable and…3 min read·Feb 23, 2021----
The Octopus Tech SolutionsWhy is it Important to Track the Customer Journey?Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver…3 min read·Feb 19, 2021----
The Octopus Tech SolutionsRemote Working Trends of 2021 in the BPO IndustryThe past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to…3 min read·Feb 6, 2021----