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The Octopus Tech Solutions

The Octopus Tech Solutions

Why You Should Outsource Research Processes Outsourcing?

Research process outsourcing (RPO) is a strategic business decision that is gaining momentum around the world. It enables companies to…

3 min readAug 19, 2021

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Why You Should Outsource Research Processes Outsourcing?

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The Octopus Tech Solutions

Common Misinterpretations About Call Center Outsourcing

Have you ever heard about Customer Support Outsourcing? At first, the concept sounds the opposite of what superb customer service in…

4 min readAug 12, 2021

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Common Misinterpretations About Call Center Outsourcing

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The Octopus Tech Solutions

How App Ratings Can Improve Mobile App Reviews

In recent years, it has become a common practice for smartphone manufacturers and mobile application developers to submit their…

3 min readJul 23, 2021

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How App Ratings Can Improve Mobile App Reviews

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The Octopus Tech Solutions

A Thorough Analysis on Customer Success vs Customer Experience

Customer Success and Customer Experience both have different points of view and take a small business to great heights and become a great…

2 min readJun 5, 2021

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Customer Success Vs Customer Experience

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The Octopus Tech Solutions

Octopus Tech Solutions Named among Clutch’s Top Call Center Companies

Octopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their…

2 min readMar 26, 2021

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Octopus Tech Solutions Named among Clutch’s Top Call Center Companies

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The Octopus Tech Solutions

An Essential Guide to Vertical and Horizontal Outsourcing

In an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call…

4 min readMar 16, 2021

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Customer Support Outsourcing

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The Octopus Tech Solutions

Enhance Your Business Operations with SMS and Email Customer Support Services

SMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal…

3 min readMar 9, 2021

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Enhance Your Business Operations with SMS and Email Customer Support Services

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The Octopus Tech Solutions

Customer Support Through Whatsapp — How It Works?

Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail of reliable and…

3 min readFeb 23, 2021

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Customer Support Through Whatsapp — How It Works?

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The Octopus Tech Solutions

Why is it Important to Track the Customer Journey?

Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver…

3 min readFeb 19, 2021

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Why is it Important to Track the Customer Journey?

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The Octopus Tech Solutions

Remote Working Trends of 2021 in the BPO Industry

The past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to…

3 min readFeb 6, 2021

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Remote Working Trends of 2021 in the BPO Industry

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The Octopus Tech Solutions

The Octopus Tech Solutions

Web Design, Voice Support, Non Voice Support, E-Surveillance Services, Virtual Assistant, Magento, Big Commerce, Shopify, Wordpress web development, BPO Service

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