Customer Support Outsourcing — A Need for NDR Processes
In the shipping and logistics zone, we usually came across a term NDR. Non-Delivery Report abbreviated as NDR is an acknowledgment of the delivery of the orders which could not be delivered. It also specifies the reason for non-delivery. The need for NDR occurs when a Customer Support team gets a complaint from the buyer. The complaints are basically about the non-delivery of an order from an E-commerce site. According to NDR, there are two options, either to attempt the delivery again or to opt RTO (Return to Origin). The delivery partner can return the undelivered orders only after three unsuccessful delivery attempts.