Today, the whole world is under the impact of social media. Social media platforms are very useful for surfing as well as uploading content. The content that the user uploads is considered as user-generated content (UGC). Research shows that UGC influences a majority of people than any other information on the company’s website or App. So, the companies have to hire Content Moderation Services in order to maintain their brand’s reputation.
Social media content moderation has become a prerequisite for every social media platform. Every business relies on digital platforms to connect with clients and to generate leads. So, the content available on these platforms has a great impact on your brand image. Content Moderation appears to be a simple task. …
Every year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site according to geographic location and service line. We are excited to announce that Octopus Tech Solutions is a global B2B leader on Clutch’s directory. We have been specifically recognized for our BPO services, coming in at #4 in the world!
Located in the heart of Washington, DC, Clutch is a B2B ratings and reviews platform. Their team independently interviews the former clients of companies. This direct feedback ensures that all of the verified reviews on Clutch add value for the reader.
“We are thrilled to be awarded by Clutch once again and to be recognized for our hard work and commitment towards our clients.” — Dhruva Khanna…
The gaming industry has been escalating since it filed into the mainstream in the 1980s. Appealing updates in online streaming, as well as Virtual Reality, seem to lead the way. Yet, without a smooth user experience, the game’s popularity can suffer a setback. So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. This allows them to stay engaged in the game, creating brand loyalty, and increasing a player’s lifetime value. …
Order management plays a vital role in every business for its delivery processes. It’s important not only for getting new customers but also for the swift processing of the existing customer’s orders. Thus, sales in every online business require good delivery processing services. Most of the businesses are hiring Customer Service Outsourcing companies providing BPO Services for their order fulfillment. To carry out order management processes efficiently, you need an expert team offering Call Center Services which is not possible to have in-house. So, by opting for Business Process outsourcing, companies can focus on their other important processes.
Benefits of Outsourcing Delivery Processes
Choosing BPO Services for order and delivery processes provide leading brands with the following…
The demand for eCommerce websites is growing rapidly. Delivering a wonderful online shopping experience to the customers purely depends on the cart checkout process. If the website has a user-friendly checkout process, there is a high chance that a customer will buy the product. On the other hand, a complex checkout process may lead to the loss of customers. Big online shopping companies involve various strategies to make users comfortable with their checkout process. The companies also hire Customer Support Outsourcing services to enhance customer experience. This practice possibly triggers the conversion rates.
Know Why the Customers Are Leaving Without Purchasing
There could be many reasons if a customer leaves by just adding the product to the cart. Apart from an unsmooth and complex checkout process, there could be other possible reasons for this. If a person is adding up the items in the cart through the mobile site but not able to check out, a glitch in the mobile site or poor data connection could be the possible reason. Shipping costs and hidden taxes could also be a reason for cart abandonment. Hidden charges lead to frustration in the customers. Apart from this, customers may create a wishlist of the products that they don’t intend to buy until the price drop. …
Customers are the base of every business. With vast competition in the DTH industry, identifying the target for the company’s growth is very important. Dedicating the resources for customer support also adds up. For this purpose, a DTH company must hire Customer Support Services. DTH companies are hiring good Customer Support Outsourcing firms for customer satisfaction. It’s not just answering the phone calls of customers and helping them with software. But also, carrying out a process from the beginning that promotes communication, trust, and growth of the DTH Company.
Need for Customer Retention in DTH Company
Customer retention is crucial for DTH companies due to growing competition. A DTH company can retain customers by measuring their success rate in attaining new customers as well as satisfying existing customers. If customers quit either by canceling their subscription or by choosing another DTH service, it may lead to a negative impact. It’s very easy as well as cost-effective to retain customers than to gain new ones. Therefore, the DTH Company having the right Customer Service Outsourcing partner with excellent Customer Support Services is good to go. Existing customers can refer to friends and family if the DTH Company provides them some referral bonus. So, only a 5% increment in customer retention can expand company revenue by more than 25%. DTH companies should hire those Customer Support Outsourcing partners that use exceptional techniques for providing excellent customer support. …
Are you aiming to achieve the highest C-SAT (Customer Satisfaction) among peers or consumers? Are you sure that all the calls or queries in the queue are answered with a minimum average handling time (AHT)? Does your Net Promoter Score (NPS) fall behind that of competitors?
To know that your call center is delivering the best service possible, metrics like customer satisfaction and customer experience comes into play. Here are the top metrics to consider using to measure your call center quality and performance:
Customer Satisfaction
C-SAT scores are a way to measure customer’s responses towards the brand or the services. It is extremely important as it results in customer retention and increases the chances of your satisfied customers to recommend your company or services in their connections. Customer satisfaction is calculated by reaching out to the caller to solicit feedback about their interaction with an agent on a scale of 1 to 5, where getting 5 means the service was satisfactory. …
In the shipping and logistics zone, we usually came across a term NDR. Non-Delivery Report abbreviated as NDR is an acknowledgment of the delivery of the orders which could not be delivered. It also specifies the reason for non-delivery. The need for NDR occurs when a Customer Support team gets a complaint from the buyer. The complaints are basically about the non-delivery of an order from an E-commerce site. According to NDR, there are two options, either to attempt the delivery again or to opt RTO (Return to Origin). …
Today, the way television networks and live-streaming options are enabling a wide range of content, the responsibility of cable and network providers is turning out to be more crucial. However, the credibility of any major brand or network operator begins with effective customer experience. If your services are not streamlined or the customer queries are not handled successfully on time then they might switch to other options available in the market.
With the growing competition, it is becoming tougher for DTH (direct-to-home) operators, cable networks to survive in mediocre business operations set-up. And in this competitive domain, where the customer lifecycle depends mostly on tangible factors like tariffs, strong network connectivity, and package bundles with freemium offerings, it is pivotal to provide and maintain service that wins the trust of customers. The challenges in handling customer complaints related to sudden technical failure, or during any natural calamity can lead to a high flow of complaints which takes time to manage to meet customer expectations. …
In the present times, businesses are hard-pressed with the challenge of investing, saving, giving debts, and even retrieving the owed debt back in a timely way which puts financial pressures on them. Unfortunately, this results in the delay of their payments and clock-up outstanding bills. Also, this can lead to distraction from core business goals and unnecessary wastage of time and money. And at that point, customer service outsourcing can back your business strongly no matter which industry you tackle with.
Generally, your business would immediately receive payment for the services you deliver. However, this is not the case when your business has to struggle for getting the loan back from people especially when the unpredictable economic times are hard on everyone. That is why people could delay the payments and your recovery process eventually gets slowed down. The reasons behind all the debt chaos could be various like business owners are often left with a growing pile of unpaid invoices and the older these debts get, the harder it will be for your business to recover them. …
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