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Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail of reliable and quality solutions to a wide range of problems through this customer support portal, which is the most accessible way to get quick responses. For instance, if one needs to exchange queries and solve problems with IBM customers, then they can do so through this portal. Moreover, the same support portal is also utilized for assisting the customers with their security concerns.

Dealing with Customers Through What's App Messenger

Customer support through Whats App is very much easy. There is just one easy step that…


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Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver customer support round the clock and every time. The customer support provider must be able to provide quick answers to questions and must be able to handle unexpected situations. For this reason tracking becomes crucial, without which the customer will never be fully satisfied with the service and may not stay with the firm any longer.


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The past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to survive and even thrive during this pandemic. The BPO industry is one such industry that was able to leave behind archaic thoughts about remote working and accept it completely to function during the times of lockdown across the globe. The BPO companies that were able to move their workforce to remote locations by offering work from home to their employees were able to continue performing for their clients and were able to avoid laying off employees…


BPO Company
BPO Company

The EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. BPO Services play a crucial role in the process when a student wants guidance and certain information, call center’s experienced agents to help them to solve the queries over calls, emails, and texts. Outsourcing Customer Services to BPOs helps the EduTech sector to generate more leads and handle the business hassle-free.

Along with the customer support services over voice, call centers also help with the customer support services over chat and email along with several other business solutions…


Everyone must have heard about lead generation, there’s nothing new in that, right? But for those who have never heard about the term “lead” or “lead generation” then you are at the right place. As we know how important for any business to generate leads, generate profits, or get customers for their brand.

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What is a Lead?

A Lead is something or someone who expressed their interest in your business product or service which you are offering. Leads can come from any source like from references from your existing or former clients AKA word of mouth, website, social media platforms…


Today, the whole world is under the impact of social media. Social media platforms are very useful for surfing as well as uploading content. The content that the user uploads is considered as user-generated content (UGC). Research shows that UGC influences a majority of people than any other information on the company’s website or App. So, the companies have to hire Content Moderation Services in order to maintain their brand’s reputation.

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Social media content moderation has become a prerequisite for every social media platform. Every business relies on digital platforms to connect with clients and to generate leads. So, the…


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Every year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site according to geographic location and service line. We are excited to announce that Octopus Tech Solutions is a global B2B leader on Clutch’s directory. We have been specifically recognized for our BPO services, coming in at #4 in the world!

Located in the heart of Washington, DC, Clutch is a B2B ratings and reviews platform. Their team independently interviews the former clients of companies. This direct feedback ensures that all of the verified reviews on Clutch add value for the reader.

“We…


The gaming industry has been escalating since it filed into the mainstream in the 1980s. Appealing updates in online streaming, as well as Virtual Reality, seem to lead the way. Yet, without a smooth user experience, the game’s popularity can suffer a setback. So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. This allows them to stay engaged in the game, creating brand loyalty, and increasing a player’s lifetime value. …


Order management plays a vital role in every business for its delivery processes. It’s important not only for getting new customers but also for the swift processing of the existing customer’s orders. Thus, sales in every online business require good delivery processing services. Most of the businesses are hiring Customer Service Outsourcing companies providing BPO Services for their order fulfillment. To carry out order management processes efficiently, you need an expert team offering Call Center Services which is not possible to have in-house. So, by opting for Business Process outsourcing, companies can focus on their other important processes.

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Benefits of Outsourcing Delivery Processes

Choosing BPO…


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The demand for eCommerce websites is growing rapidly. Delivering a wonderful online shopping experience to the customers purely depends on the cart checkout process. If the website has a user-friendly checkout process, there is a high chance that a customer will buy the product. On the other hand, a complex checkout process may lead to the loss of customers. Big online shopping companies involve various strategies to make users comfortable with their checkout process. The companies also hire Customer Support Outsourcing services to enhance customer experience. This practice possibly triggers the conversion rates.

Know Why the Customers Are Leaving Without Purchasing

There could be many reasons if a…

The Octopus Tech Solutions

Web Design, Voice Support, Non Voice Support, E-Surveillance Services, Virtual Assistant, Magento, Big Commerce, Shopify, Wordpress web development, BPO Service

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