Octopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their businesses for the digital age. We’ve grown to become one of the leading outsourcing companies in customer support. We provide a wide range of outsourcing solutions to help businesses across multiple industries improve their profitability and reduce costs. Our services include telemarketing, inbound and outbound call center services, lead generation, chat support, virtual assistant services, and email support services.

With our many years of experience, we ensure that our clients get the results they deserve. We are as much dedicated to working…

Customer Support Outsourcing
Customer Support Outsourcing

In an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call center activities. These practices are a natural extension of business processes used in other parts of the world. Vertical and Horizontal Customer Support outsourcing can be defined as a set of marketing strategies that have a common focus on optimizing the productivity of an organization in its most important activity: Customer call center operations. The various elements of Vertical and Horizontal outsourcing include Customer call center services, BPO outsourcing, and telemarketing.

SMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal with your customer service needs efficiently. SMS and Email Customer Support is the backbone of an SMS infrastructure that allows users to send SMS from mobile devices. It makes it easy to stay in touch with customers through their phones. Apart from being a cost-effective option, it also enables you to have real-time communication with your business associates.

How SMS and Email Channels Help Customer Support

SMS or Short Message Service is the most popular way of sending short text messages or SMS…

Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail of reliable and quality solutions to a wide range of problems through this customer support portal, which is the most accessible way to get quick responses. For instance, if one needs to exchange queries and solve problems with IBM customers, then they can do so through this portal. Moreover, the same support portal is also utilized for assisting the customers with their security concerns.

Dealing with Customers Through What's App Messenger

Customer support through Whats App is very much easy. There is just one easy step that…

Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver customer support round the clock and every time. The customer support provider must be able to provide quick answers to questions and must be able to handle unexpected situations. For this reason tracking becomes crucial, without which the customer will never be fully satisfied with the service and may not stay with the firm any longer.

The past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to survive and even thrive during this pandemic. The BPO industry is one such industry that was able to leave behind archaic thoughts about remote working and accept it completely to function during the times of lockdown across the globe. The BPO companies that were able to move their workforce to remote locations by offering work from home to their employees were able to continue performing for their clients and were able to avoid laying off employees…

BPO Company
BPO Company

The EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the educational experience. BPO Services play a crucial role in the process when a student wants guidance and certain information, call center’s experienced agents to help them to solve the queries over calls, emails, and texts. Outsourcing Customer Services to BPOs helps the EduTech sector to generate more leads and handle the business hassle-free.

Along with the customer support services over voice, call centers also help with the customer support services over chat and email along with several other business solutions…

Everyone must have heard about lead generation, there’s nothing new in that, right? But for those who have never heard about the term “lead” or “lead generation” then you are at the right place. As we know how important for any business to generate leads, generate profits, or get customers for their brand.

What is a Lead?

A Lead is something or someone who expressed their interest in your business product or service which you are offering. Leads can come from any source like from references from your existing or former clients AKA word of mouth, website, social media platforms…

Today, the whole world is under the impact of social media. Social media platforms are very useful for surfing as well as uploading content. The content that the user uploads is considered as user-generated content (UGC). Research shows that UGC influences a majority of people than any other information on the company’s website or App. So, the companies have to hire Content Moderation Services in order to maintain their brand’s reputation.

Social media content moderation has become a prerequisite for every social media platform. Every business relies on digital platforms to connect with clients and to generate leads. So, the…

Every year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site according to geographic location and service line. We are excited to announce that Octopus Tech Solutions is a global B2B leader on Clutch’s directory. We have been specifically recognized for our BPO services, coming in at #4 in the world!

Located in the heart of Washington, DC, Clutch is a B2B ratings and reviews platform. Their team independently interviews the former clients of companies. This direct feedback ensures that all of the verified reviews on Clutch add value for the reader.


The Octopus Tech Solutions

Web Design, Voice Support, Non Voice Support, E-Surveillance Services, Virtual Assistant, Magento, Big Commerce, Shopify, Wordpress web development, BPO Service

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