Why You Should Outsource Research Processes Outsourcing?Research process outsourcing (RPO) is a strategic business decision that is gaining momentum around the world. It enables companies to…Aug 19, 2021Aug 19, 2021
Common Misinterpretations About Call Center OutsourcingHave you ever heard about Customer Support Outsourcing? At first, the concept sounds the opposite of what superb customer service in…Aug 12, 2021Aug 12, 2021
How App Ratings Can Improve Mobile App ReviewsIn recent years, it has become a common practice for smartphone manufacturers and mobile application developers to submit their…Jul 23, 2021Jul 23, 2021
A Thorough Analysis on Customer Success vs Customer ExperienceCustomer Success and Customer Experience both have different points of view and take a small business to great heights and become a great…Jun 5, 2021Jun 5, 2021
Octopus Tech Solutions Named among Clutch’s Top Call Center CompaniesOctopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their…Mar 26, 2021Mar 26, 2021
An Essential Guide to Vertical and Horizontal OutsourcingIn an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call…Mar 16, 2021Mar 16, 2021
Enhance Your Business Operations with SMS and Email Customer Support ServicesSMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal…Mar 9, 2021Mar 9, 2021
Customer Support Through Whatsapp — How It Works?Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail of reliable and…Feb 23, 2021Feb 23, 2021
Why is it Important to Track the Customer Journey?Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver…Feb 19, 2021Feb 19, 2021
Remote Working Trends of 2021 in the BPO IndustryThe past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to…Feb 6, 2021Feb 6, 2021
BPO Services Helping Edutech Companies Increase Their Customer BaseThe EduTech sector has come out of the boundaries of traditional educational services and adopts modern technology to enhance the…Feb 1, 2021Feb 1, 2021
Why Businesses Struggle with Lead Generation?Everyone must have heard about lead generation, there’s nothing new in that, right? But for those who have never heard about the term…Jan 28, 2021Jan 28, 2021
Tips for Choosing the Right Content Moderation ServicesToday, the whole world is under the impact of social media. Social media platforms are very useful for surfing as well as uploading…Jan 2, 20211Jan 2, 20211
Octopus Tech Solutions Named a Top B2B Company in the WorldEvery year, Clutch announces their Leader Award winners. These companies represent the highest-ranking service providers on the site…Dec 19, 2020Dec 19, 2020
Customer Support Services for E-gaming and E-sports IndustryThe gaming industry has been escalating since it filed into the mainstream in the 1980s. Appealing updates in online streaming, as well as…Dec 16, 2020Dec 16, 2020
BPO Services for Order Management and Delivery ProcessesOrder management plays a vital role in every business for its delivery processes. It’s important not only for getting new customers but…Nov 17, 2020Nov 17, 2020
Cart Purchasing Support Processes Leads to High Conversion RatesThe demand for eCommerce websites is growing rapidly. Delivering a wonderful online shopping experience to the customers purely depends on…Oct 30, 2020Oct 30, 2020
Customer Support Services for Customer Retention in DTH CompanyCustomers are the base of every business. With vast competition in the DTH industry, identifying the target for the company’s growth is…Oct 16, 2020Oct 16, 2020
Tips To Consider Before Outsourcing Quality Assurance to Call CentersAre you aiming to achieve the highest C-SAT (Customer Satisfaction) among peers or consumers? Are you sure that all the calls or queries…Oct 14, 2020Oct 14, 2020
OutsCustomer Support Outsourcing — A Need for NDR ProcessesIn the shipping and logistics zone, we usually came across a term NDR. Non-Delivery Report abbreviated as NDR is an acknowledgment of the…Oct 10, 2020Oct 10, 2020
