Why You Should Outsource Research Processes Outsourcing?Research process outsourcing (RPO) is a strategic business decision that is gaining momentum around the world. It enables companies to…Aug 19, 2021Aug 19, 2021
Common Misinterpretations About Call Center OutsourcingHave you ever heard about Customer Support Outsourcing? At first, the concept sounds the opposite of what superb customer service in…Aug 12, 2021Aug 12, 2021
How App Ratings Can Improve Mobile App ReviewsIn recent years, it has become a common practice for smartphone manufacturers and mobile application developers to submit their…Jul 23, 2021Jul 23, 2021
A Thorough Analysis on Customer Success vs Customer ExperienceCustomer Success and Customer Experience both have different points of view and take a small business to great heights and become a great…Jun 5, 2021Jun 5, 2021
Octopus Tech Solutions Named among Clutch’s Top Call Center CompaniesOctopus Tech Solutions is a next-generation call center outsourcing company that has helped numerous organizations to reinvent their…Mar 26, 2021Mar 26, 2021
An Essential Guide to Vertical and Horizontal OutsourcingIn an age of globalization and technical know-how, Vertical and Horizontal outsourcing practices are becoming increasingly common in call…Mar 16, 2021Mar 16, 2021
Enhance Your Business Operations with SMS and Email Customer Support ServicesSMS and Email Customer Support Outsourcing has been the buzzword in the business circles for a long time now. It’s the best way to deal…Mar 9, 2021Mar 9, 2021
Customer Support Through Whatsapp — How It Works?Customer support through Whats App is just one of the great customer support services offered by IBM. One can avail of reliable and…Feb 23, 2021Feb 23, 2021
Why is it Important to Track the Customer Journey?Simply put, a customer support outsourcing firm or a BPO is only as good as its last performance. And this means that they need to deliver…Feb 19, 2021Feb 19, 2021
Remote Working Trends of 2021 in the BPO IndustryThe past year has brought about so many changes for every industry. While some have suffered, others have learned to pivot and adapt to…Feb 6, 2021Feb 6, 2021
